Our purpose is to provide you with an ongoing and engaging connection with your client after a clinic visit.

This is important – to reinforce vet clinic messages and to ensure clients are not exposed to conflicting pet health care messages from other non veterinarian sources. Research shows that clients want regular communications from their clinic and this in turn helps them to achieve measureable increases in compliance and activity at the clinic.

We have been in this business since 2001. In that time, email has become the predominant form of electronic communication and vets across Australia use our service to great effect. Email communications are effective and allow you to take advantage of emerging technologies to reach your clients anywhere and at anytime. Your clients can be reminded of their pet’s health issues and medication requirements even when away from home.

To learn about our services and how they can help you, please go to the Services page.

Research

The two main areas of research that show the importance of direct email communications and websites are the clinic level - what it does for clinic performance and secondly, at the consumer level - how the public is using email.

Clinic level: Our research shows that each client that receives newsletters and reminders spends $124 a year more at the clinic than when not receiving the communications. Pet owners use the products and services recommended by the clinic, spending more at the clinic, and experience a bonding to the clinic.

Consumers: To read a comprehensive report on the status of email in the Australia currently go to: http://www.eservices.com.au/email/baer_download.asp 

Testimonials

Here are some testimonials from vets who use our service and pet owners who receive it:

Helping clients care for their pets

Pet Pack Newsletter, February 2010
"Thanks for the item on 'always itching'. My 12 year old maltese/bichon cross suffers badly from this. He is currently fed the Hills l/d diet canned food although he does sometimes get steak and lamb as a treat. His feet are constantly stained brown from licking even though I use the Alloween brand of shampoo. Any help you can suggest?"

Altona Veterinary Clinic Website, May 2010
"Hi, Like your web site. Got a letter for Leo to make an appointment for his vaccination, overdue."

Telling clients about their clinic

Turramurra Veterinary Clinic Newsletter, March 2010
"Hello, I'm very impressed with the newsletter and like especially the Kung Hei Fat Choi note. Good touch."

Vet Testimonial

Dr Michael Doyle, Greensborough Veterinary Hospital www.greensboroughvets.com.au
"PET PACK provides a great new way to communicate with my clients - it's just so cost effective"

Pet Owner Testimonial

Highton Veterinary Clinic Newsletter, March 2010
"Thank you, love receiving the newsletter!"

Willoughby Veterinary Hospital Newsletter, January 2010
"Looks great!!!"

Shirley Andrews, Victoria
"Just wanted to let you know how much I enjoy the newsletter. There are always new things that I learn from it each time and a good laugh as well as a touching moment. So once again, thanks."


Peter Niemandt, Canterbury Vet Clinic, Victoria
Dear Writer of the Petpack newsletter

I thought I would let you know that I always look forward to this newsletter,- not because I live alone and really should get out more often, but rather because it puts my pets in the front of mind. The articles are interesting, tips are good, and shows me how passionate you are about my hairy two (dogs that is) So thanks a million

PS: I think my Aussie terrier is a nut...don't know if I would put it down to dementia, but rather just when it is dinner time.

Cheers
Pete